We may collect information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Customization requests
• Names, dates, messages, or other information submitted for embroidery or personalization
• Information about garments, fabrics, or sentimental items you send to us
• Photos or files you choose to provide
• Messages submitted through our contact forms
• Customer service correspondence
• Any other information you voluntarily provide

When an online payment is made, payment details are processed through the payment service made available during checkout. Hugs2Hold may receive transaction information such as payment status, order value, and limited payment-related details necessary to process your order.

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location
• Referring website
• Date and time of your visit
• Website interaction and performance information

This information may be collected through cookies, pixels, analytics technologies, server logs, or similar tools.

We may use your information to:

• Process and fulfill your order
• Create your personalized keepsake
• Communicate with you about your order
• Provide shipping and garment-mailing instructions
• Return completed keepsakes and remaining materials
• Respond to questions and special requests
• Provide customer service
• Handle repair requests
• Process cancellations, refunds, or other order adjustments where applicable
• Improve our products, website, and customer experience
• Maintain the security and functionality of our website
• Detect or prevent fraud and misuse
• Send marketing communications where you have consented or where permitted by law
• Comply with legal, tax, accounting, and regulatory obligations

Many Hugs2Hold products are created using clothing or materials supplied by customers.

We understand that these items may have significant sentimental or personal value. Information you provide about a garment, loved one, name, date, memory, or requested personalization will be used primarily for the purpose of creating and fulfilling your order.

Please avoid submitting sensitive personal information that is not necessary for us to complete your order.

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember preferences
• Maintain shopping-cart or checkout functionality
• Understand website traffic and usage
• Improve website performance
• Measure marketing effectiveness
• Help prevent fraud or unauthorized activity

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

We do not sell your personal information in the ordinary meaning of the word.

We may share information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:

• Website hosting
• Payment processing
• Order management
• Shipping and delivery
• Email communications
• Website analytics
• Advertising and marketing
• Customer support
• Security and fraud prevention
• Accounting, legal, or professional services

These providers may only receive information reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information where required by law, court order, legal process, or where reasonably necessary to protect Hugs2Hold, our customers, or others.

If you subscribe to marketing emails or otherwise consent to promotional communications, we may send you information about Hugs2Hold products, services, promotions, or updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the message or by contacting us.

Transactional communications relating to an order, payment, shipping, repair, or customer service request may still be sent even if you opt out of marketing.

We retain personal information for as long as reasonably necessary to:

• Complete orders
• Provide customer support
• Maintain business and transaction records
• Process repair requests
• Resolve disputes
• Meet tax, accounting, legal, and regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized, or securely archived as appropriate.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These may include the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your personal data is used or shared

To make a privacy request, contact us athello@hugs2hold.com.

We may need to verify your identity before completing certain requests.

Our website may contain links to third-party websites or services.

Hugs2Hold is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time as our business, website, services, or legal obligations change.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or how your information is handled, please contact:

Hugs2Hold Studio
Raleigh, North Carolina, USA
Email:hello@hugs2hold.com
Phone: (201) 898-8585